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1.
Using behavior theory to investigate individual-level determinants of employee involvement in TQM

by TANG, Zhongjun | CHEN, Xiaohong | WU, Zhengwen.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, dec. 2010Availability: No items available

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2.
A classification model for prediction of certification motivations from the contents of ISO 9001 audit reports

by SAMPAIO, Paulo | SARAIVA, Pedro | RODRIGUES, António Guimarães.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, Nov./Dec.2010Availability: No items available

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3.
The effect of TQM practices on employee satisfaction and loyalty in government

by CHANG, C. C | CHIU, C. M | CHEN, C. A.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available

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4.
An award journey for business excellence : the case study of a public sector unit

by MADAN, Pankaj.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available

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5.
Application of the total quality management approach in a Spanish retailer : the case of Mercadona

by CALLEJO MIGUEL, Blanco | BRONCANO SANTIAGO, Gutierrez.

Source: Total Quality Management & Business ExcellenceMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Oxfordshire : Routledge, Nov./Dec. 2010Availability: No items available

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6.
Impacto de la implantación de modelos de gestión de calidad y excelencia en la administración pública : caso de República Dominicana

by VENTURA CAMEJO, Ramón.

Source: Revista del CLAD Reforma y DemocraciaMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: Caracas : CLAD, jun. 2014Online access: Acesso Availability: No items available

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7.
El papel de los indicadores de gestión en la administración y de la filosofía de calidad en la administración local : estudio de un caso

by BLANCO DOPICO, María Isabel | AIBAR GUZMÁN, Beatriz | AIBAR GUZMÁN, Cristina.

Source: Tékhne : Revista de Estudos Politécnicos = Polytechnical Studies ReviewMaterial type: article Article; Literary form: Not fiction ; Audience: General; Publisher: [Barcelos] : Instituto Politécnico do Cávado e do Ave, dez. 2007Availability: No items available

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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